About Us

Mutual Materials purpose is Building Beauty that Lasts, and we are looking for people who are excited about creating products that build the communities that we work and live in. Since 1900, Mutual has been supplying the materials that have built the Pacific Northwest from suburban neighborhoods to bustling downtowns and we are now building our team to position us for the next 100 years.

At Mutual, we strongly believe that diversity and inclusion make our teams and our company better. We strive to create a workplace that reflects the customers, cultures, and communities we serve and where all employees feel included and valued.

We invest in our employees and ensure that they have the training and resources to be effective in their jobs every day, while creating opportunities for development and career growth.

If Mutual sounds like a workplace you would like to join, reach out to us – we are excited to welcome you to the team!

Position Description

Mutual Materials is currently seeking to hire a full time Customer Success Representative for our Residential Sales department. This position will focus on maintaining and developing longstanding relationships with designers, builders, and contractors in the Puget Sound region. The Customer Success Representative will assist customers on the phone, and in the field, interacting effectively across all departments and channels of our Company.

Our ideal candidate is someone who can thrive on a job site and in a professional setting. We need someone who can present samples with confidence in front of designers, homeowners, and contractors.

We want someone who is enthusiastic about serving our clients and learning about our industry. They should be excited to join a company that has managed to keep our customers happy for over a century while putting our people first. They should be confident in the knowledge that they would be at a company that focuses on their development and thrives on our employees growing as much as we do.

This position will be based out of our Olympia or Port Orchard branch and will require frequent local travel.

Key Responsibilities

• Maintain contact with assigned customers to promote our products, develop brand loyalty and keep Mutual Materials products a viable option for building solutions.
• Work closely with branch sales personnel to ensure customers are adequately serviced within the territory
• Create and adapt plans that can meet evolving market conditions and emerging opportunities
• Consistently communicate with team members to share critical customer, project, and industry information
• Assist Sales Manager with ongoing market and customer analysis

Other Duties

• Provide samples and literature to the designer/builder community
• Participate in segment trade and home shows
• Participate in customer or industry events

Qualifications

• Previous Direct sales or customer service experience in the building industry or a related field is preferred, but not required
• Experience working in a fast-paced environment demanding strong organization, problem solving, and prioritization skills.
• Proven track record of nurturing and growing both existing and new accounts preferred, but not required.
• Superior verbal and written communication skills
• Demonstrated success in growing revenue through customer engagement preferred, but not required.
• Must be able to work well in a team and independently
• High level of integrity and desire to work in a dynamic, strategically driven environment.
• Applicants must have a valid driver’s license and an insurable driving record.
• Local travel within territory required

Benefits

• Health Benefits
  • Medical/Prescription Coverage
  • Vision Coverage
  • Dental Coverage
• 401k Retirement Plan
• Flexible Spending Account (FSA) available.
• Health Savings Account (HSA) available, with company contributions.
• Paid Time Off – Holiday Pay, Sick Pay, and Vacation Time Accrual
  • Paid sick time accrual available after 90 days.
  • Paid vacation time accrual, 40 hours available at 6 months.
  • Paid Holidays – 10 scheduled holidays a year.
• Life Insurance – $60,000 policy at no cost to the employee
• Voluntary Benefits: Accident, Critical Illness, Life, and Long-Term Disability
• Employee Assistance Program (EAP) – At no cost to the employee